Lodge At Chalk Hill Public Opinion Rises Since New Ownership
As one of the long-standing motels in the Laurel Highlands, Lodge at Chalk Hill has always believed that every traveler deserves a comfortable, reliable, and welcoming place to stay. When we took over, our goal was simple: take a thoughtful look at guest feedback, both positive and negative, and use it to create a better experience for everyone who walks through the doors of our 60 rooms.

The Google review chart above reflects this ongoing journey. Not only have ratings risen over the past several years, but more guests are choosing to share their experiences publicly. This increase has helped us better understand what travelers value and identify areas that require more attention. From renovations to customer service improvements, every decision we make is grounded in what our guests tell us.
Renovations Guided by Real Guest Feedback
Before scheduling updates or redesigning rooms, our team extensively reviewed past comments and identified the most common concerns, and consulted with designers. Earlier feedback often mentioned aging features, needed repairs, or rooms that didn't meet modern expectations. These insights became the basis of our renovation plan.
Since New Ownership, Improvements Have Included:
- Refreshed rooms with new flooring, fixtures, and bedding
- Updated bathrooms to increase comfort and reliability
- Better lighting and upgraded exterior maintenance
- Focused repairs and replacements for rooms needing more than basic updates
- Improved Wi-Fi and in-room systems to support today's travelers
- Improved Landscaping to cover our 37 acres with natural beauty
- Room Exterior Updates featuring modern materials, a homier aesthetic, and consistency with our brand.
Rather than rushing through upgrades, we continue to improve the property in phases, ensuring each step genuinely enhances the guest experience and fits our plan for the revival of this historic landmark.
Strengthening the Service Travelers Deserve
Many travelers searching for "motels near me" want more than affordability; they want an easy and pleasant stay, where staff members are attentive and respectful. Improving our customer service has been a core priority for us.
In earlier reviews, guests occasionally noted slow responses or communication challenges. We addressed these issues with ongoing staff training and a renewed focus on the fundamentals of hospitality. With this new direction, our team strives to:
- Respond promptly to all questions or concerns
- Check in with guests early in their stay
- Provide clear, honest information about rooms and amenities
- Maintain a friendly, clean, and welcoming environment for all types of travelers
- Hospitality is an everyday commitment, and our staff works continuously to uphold that standard.
What Recent Google Reviews Show
Since the transition in ownership, the data shows an increase in both star ratings and the number of reviews submitted each year. While Google ratings alone don't define the success of a stay, they do offer meaningful insight into what we're doing well:
- Improved cleanliness and room comfort
- More reliable service from staff
- Noticeable property upgrades
- A better overall guest experience
Guests have expressed appreciation for the changes, but there's always room to grow, and we welcome that feedback as well.
Planning Ahead: Using Feedback to Guide 2026 Improvements
As we look toward 2026, our goal is to continue refining what we offer. Even with rising ratings, we pay close attention to any frustration expressed by our guests. Those comments help us understand where we can improve, whether it's adjusting room features, enhancing communication, or providing a venue for events.
Our guests' feedback matters. By listening closely, we can continue to shape the Lodge into a place where guests feel comfortable, supported, and able to enjoy the beauty of the surrounding countryside, with us as their home away from home.
Our Commitment to Travelers Visiting the Laurel Highlands
The Lodge at Chalk Hill is proud to serve visitors exploring Ohiopyle, the Laurel Highlands, and the region's historical attractions, as well as its small businesses that make our area special. Whether guests are here for hiking, biking, sightseeing, or a quiet weekend away, we want their stay to feel relaxed and dependable.
As we continue to improve the property and fine-tune our amenities, our focus remains the same: providing clean, comfortable rooms and genuine hospitality for every traveler seeking motels in the Laurel Highlands or simply looking for a place to stay near Fort Necessity National Battlefield.
We appreciate every review, every suggestion, and every guest who has supported us through this journey. We look forward to welcoming you to the Lodge and helping make your time in the Laurel Highlands both comfortable and memorable! Book a room with us for your next trip!

Author: Emily Humes
As the new owner of the Lodge at Chalk Hill, Emily has been working tirelessly with the staff and contractors to renovate the property and put a wealth of knowledge and and professionalism into practice for an improve guest experience.









